Customer Service Representative
The main functions will be the following, although they are not definitive:
- To register applicants onto the database
- To manage the database with regular contact to purge redundant applicants
- To book viewings by calling the database and property matching, as well as downloading email and web leads, requesting viewings
- Obtaining regular feedback from viewings
- Prospecting – by calling database of local property owners with potential property to sell and booking in valuations
- Prospecting – generate a tout list obtained by tracking properties that have been on the market with other agents for a period of time and have not sold. Generate a tout list by obtaining addresses of the tracked properties and send letters periodically to the property owners to gain their instruction
- Prospecting – by dropping door-to-door leaflets in specific areas, on roads where we have recently sold, and also to properties that have been on the market with other agents or withdrawn from the market
- Various administrative tasks to support the sales team, including printing and franking letters for posting, archiving, filing
- Front office – to meet and greet potential clients who come into the office and register their details on the system for sale or let. Print and hand out brochures to applicants visiting the office
- Take part in the morning sales meetings and diary management for the day
- Adhere to company policies and procedures and use of company systems on the pc and paper forms including any requirements for money laundering and GDPR
A unique role that does not require a driver but will still be considered.
GCSE 3 / D grades in Maths and English (Essential)
Job Type: Apprenticeship
