Testimonials

We have worked with many hundreds of learners and employers through the years and here is a small selection of the feedback we have received about the service we provide.

Learners

Testimonials

I had a job within 6 days – you get to learn more than just being ‘on the job'.

Bethany Hamilton, PACK Media
Testimonials

This year I completed a customer service apprenticeship with Crown Vocational Training; my tutor Sarah definitely helped me to achieve my best end results. Sarah helped me to stay focused, up to date with all work as well as keeping me calm and stress free towards my EPA. Sarah took over as my tutor while I was very behind and had little understanding of the course I was doing, with the help from my tutor and some other staff at Crown they improved my understating and offered assistance when completing the college workshop sessions and the online platform.

My work skills also improved throughout the course as I was able to understand customer service more thoroughly and learn from other people’s working experiences, as at Crown we have the chance to meet the other apprentices in college days. My course with Crown has certainly helped me gain more confidence with my role at Fiserv.

Overall, my apprenticeship journey has been challenging at times, I have received so much support and help from all the staff at Crown and I know I wouldn’t have been able to have achieved the results of a distinction without the encouragement they provided. I am looking to do another apprenticeship with Crown Vocational Training and would 100% recommend anyone who is looking for a course.

Ellie Yexley, Fiserve
Neil Smith, First Data
Testimonials

I have now completed my NAEA qualification and I would like to say that Claire Barry has been an outstanding teacher in my opinion. She is always helpful, cheerful and supportive. To have to learn new things sometimes makes things a drag but, with her, it never was. All I wanted to do is complete my apprenticeship and she was always there for me.

Khaleesha Said-Loveday, Balgores
Maria New, Stibbards & Sons
Testimonials

Dave Goody held Excel group training in January 2020 for the staff of Livemore – it proved beneficial and was well received.

In addressing the needs of a large group with differing skill levels, Dave’s versatile approach was helpful in resolving individual queries. He imparted more complex solutions and information in a straightforward, easy to digest fashion which resulted in a training session which was both productive and informative.

Fiona Siggins, Livemore
Lucy Cotgrove, Crown Vocational Training
Joe, Affinity Mortgages
Testimonials

I am 6 months into the Business Professional Administration Level 4 course and I am really enjoying it. The topics covered are varied and relevant to real businesses so I feel I am learning a lot of important and useful information. The support I receive from my NVQ assessor is brilliant. She is professional, knowledgeable, friendly and I feel very comfortable to go to her for help when needed. There is a lot of work involved so the course does require dedication and time however I definitely feel it is worth it.

Catherine Jones, First Data
Testimonials

I undertook the Team Leader Apprenticeship to help me develop my skills and knowledge, as this was a new role with new challenges that I had minimal experience of handling. I enrolled on the programme and can't believe just what I have learned and the confidence I have gained. The course and tutors have way exceeded what I had expected. I was thinking I would just have a certificate at the end to show what I had achieved not realising how this was going to make me grow and be more assertive in my work life, home life and social life. I can honestly say I am a much better Team Leader as a result of my course.

Beverley Sanderson, Classic Hair Company
Testimonials

I was looking to gain a recognised teaching qualification and thought that this was a very good level entry qualification to work towards. The onsite sessions were brilliant as our tutor was very knowledgeable and engaging. The course was spread out over a 7-8 week period which gave me plenty of time to complete the work which was always assessed promptly, fairly and areas that needed correcting clearly raised. This is the second course that I have completed with Nichola at Crown and I have always found her to be friendly, professional and encouraging. I wouldn’t hesitate to recommend Crown Vocational Training for well-structured training by knowledgeable and positive tutors.

Maria New, Stibbards
Catherine Jones, First Data
Testimonials

Excellent support and the chance to broaden my horizons as a prospective worker

Shannon, Business Administration Level 2 Access to Apprenticeship
Testimonials

A little bit about me:
My name is Kiara and at the age of 16 I applied for an apprenticeship to Fiserv through Crown Vocational Training. Within two days I received a call from Crown with an interview date, I had a group interview with activities such as building a tower out of newspaper to show team work etc. The next I had a phone call from requirement and they offered me a job working 10am till 6pm working every day except Wednesday and Saturdays.

The reason I choose to do an apprenticeship was because I didn’t feel like full time college was for me; I prefer hands on learning. At college I choose to do a travel and tourism course as I would like to be a holiday rep. Once I realised college wasn’t for me I looked into something that would give me a qualification in what I need to become a holiday rep; this is when I chose to do a customer service NVQ at Crown.

Before starting my job I had an induction day at Crown, where we went to meet our tutors and see the building and have more of an insight of what our next year of studying would look like and this Is when we also received folders with all information regarding our apprenticeship. At the start I had Ellie as my tutor who supported and helped me through the first phase of my apprenticeship. Everyone was so lovely and welcoming both when starting and throughout the apprenticeship.

I started on the 4th march 2019 and put through a two week training course learning all the systems and process we need to follow as well as budding with agents on the floor and one week training on the floor. This was known as academy week; where we are monitored while being on the phone to customers. My first official day on the floor was the 25th of March 2019, at first I was so nervous but all the managers and agents around you are so welcoming and all assist you if need be.

About college:
Once we settled into work we were invited to our first session at college on the 30th April where we learned all the process and law of working with customers. We discussed legislations such as GDPR, equality act of 2010 and dealing with conflicting customers. Once completing these session we then needed to fill out the online portal with City and Guilds, where we would do work sheets and answer questions on what we have learnt for our EPA (end point assessment) of proof what we have learnt.
Everything I learnt in college will stay with me forever; it has helped me improve my customer services skills by taking phone calls with customers and more of an insight on the processes of working in a contact centre.

I loved having college days as you meet new people in every session and made new friends. Each session is different and you learn with people from different company’s and different job roles. I have made many new friends their and still keep in contact with some. You also meet people from different departments around your work. I also enjoy the excitement of being in a different environment.

The support I received:
Throughout the apprenticeship I had a lot of support for Sarah, who picked up from where Ellie left off. I was struggling with a lot of my work and was behind with my workload; however with the support from the college and Sarah I brought my self-up to date and received distinctions in all areas of my apprenticeship. I wouldn’t have been able to get the results without Sarah beside me guiding and helping me throughout the end phase of my apprenticeship.

Also I received a lot of support from my managers at Fiserv, such as Nicole, Daniel and Rochelle. When having silly little questions and struggling I could always go to them and they would sit and help me and get me through it. A lot of support was throughout one to ones and coaching with my managers. Also the two hours offline a week helped me get any additional work I couldn’t get done during college hours. Also meetings set up with Sarah she would frequently check up on my progress, and organising college days for me to get work done out of the office. Without the resources the college and Fiserv provided such as regular meetings and college days I wouldn’t have my NVQ in customer services to now focus on my next steps.

Overall review:
Studying at Crown was an amazing experience; I have made many friends and enjoyed every moment of it. I worked while earning money and having support getting the grades I need to focus on my next step. I will defiantly miss going to college and the bond I have made with Sarah. I would recommend anyone who loves to hands on learning to apply for an apprenticeship with Crown.

Kiara Warden, Fiserv
Testimonials

Working with Crown Vocational Training has been a great experience, learning on the job in management has opened my eyes to a whole new world of opportunity! I have been supported since walking through the door all the way till the end by my tutor, the whole course was well structured making course submissions easily achievable in an already busy working lifestyle.

I would like to thank Nichola and all the Crown VT staff for making the learning experience less stressful and so worthwhile, gaining the management qualification will be valuable to my job role. I would recommend Crown VT to anyone seeking professional business qualifications and will myself be returning in the future for the higher management courses.

Frankie Adams, Twister Solutions

Employers

Testimonials

We contacted Sophie Chowdhury to discuss the apprenticeship position we had available and the profile of the candidate we wished to interview. Sophie reacted swiftly. She was able to supply us with the CVs of several potential apprentices and interviews were set up quickly. The profile of the candidates fitted so well that we decided to take two apprentices from Crown Vocational Training and we are very pleased with their progress.

Sophie listened carefully to our requirements and only put forward appropriate candidates. The mentoring that Crown supply to back up the placement and support the apprentice is also very good. The mentor visits the offices/the apprentice regularly – but her presence does not interfere with the office or the flow of work that the apprentice is undertaking in any way. We are very pleased with the service that Sophie and her colleagues have provided.

Penny Delacey, Rickard Luckin
Testimonials

It’s been a pleasure dealing with Crown Vocational Training, from start to finish.

Our need for an apprentice was last minute, and urgent, and from contacting them, to having CV’s to consider, all happened within a couple of days.

They had clearly listened carefully to the brief, as all the CV’s matched our requirements, and having interviewed applicants the following week it was apparent that all interviewees were capable of fulfilling the role.

Our apprentice subsequently joined us at the beginning of February, just two weeks after contacting Crown, and has proved an invaluable resource to our business. The process was efficient, simple, and I would have absolutely no hesitation in using Crown Vocational training again, or recommending them to others.

David Lee, IT Positive
Testimonials

They found the perfect candidate for the job in the time specified

The Cartridge Team
Maria New, Stibbards & Sons
Bindu, Cakebox
Testimonials

Dave Goody held Excel group training in January 2020 for the staff of Livemore – it proved beneficial and was well received.

In addressing the needs of a large group with differing skill levels, Dave’s versatile approach was helpful in resolving individual queries. He imparted more complex solutions and information in a straightforward, easy to digest fashion which resulted in a training session which was both productive and informative.

Fiona Siggins, Livemore
Jamie Lewis, Affinity Mortgages
Testimonials

Since undertaking the team leadership qualification, our apprentice has taken immense pressure off of myself and brought lots of new ideas and energy to the salon. The hair industry is continually changing and facing new challenges and our apprentice looks to adapt and capitalise on these opportunities in order to promote team harmony and happy clients ........... doing this qualification highlights that age shouldn’t be a factor for anyone to stop learning and improving themselves. Her achievements have not only developed herself but will also motivate others

Debbie Wiseman, Classic Hair Company

Can’t find what you’re looking for?

Phone: 01702 597499

Text: 07520 633072

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