Social Housing

Apprenticeships in Social Housing

Social housing plays a vital role in communities across the UK, providing safe, affordable homes for millions of people. With increasing demand for housing services and a growing focus on tenant satisfaction, compliance, asset management and community engagement, there is a rising need for skilled professionals who can support the effective management of social housing.

Careers within Local Authorities, Housing Associations and other social housing organisations are varied, rewarding and offer excellent opportunities for progression. Whether supporting residents, managing housing services, overseeing property assets or ensuring regulatory compliance, housing professionals make a real difference to people’s lives every day.

Crown Vocational Training is one of the few specialist providers of Housing and Property Management Apprenticeships. With over 20 years of experience delivering apprenticeships and professional qualifications in the housing and property sector, we are well placed to support learners in developing the knowledge, skills and behaviours needed to build a successful and rewarding career in social housing.

For our Lettings & Property Management apprenticeships, click here to find out more

How are these programmes delivered?

  • Social Housing programmes are delivered through a series of live workshops delivered online, supported by a learning platform with access to a range of resources. One-to-one support is provided by our expert tutors. The Social Housing Apprentice is supported throughout the programme until End Point Assessment has been completed

  • Ideal for individuals working within social housing who are responsible for supporting tenants, managing housing services, maintaining properties, or ensuring compliance with housing regulations. It is particularly suited to Housing Officers, Tenancy Officers, Neighbourhood Officers, Lettings Officers, Resident Liaison Officers, and other frontline housing professionals who want to develop their knowledge, enhance their skills, and progress their career within the social housing sector.

  • The programme is suitable for both new entrants to the industry and existing staff looking to gain a recognised qualification while building their professional competence.

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Course Levels

Housing and Property Management Assistant (Level 2)

The Housing and Property Management Assistant apprenticeship is designed for those new to the industry, often in a first job, who support the team with general administrative duties and will start to take a more active role towards the end of the 12–15-month apprenticeship. The syllabus includes (for example):

  • Introduction to legislation and codes of practice in housing and property management
  • Maintaining safety and security of people, property and information
  • Progressing client enquiries and providing information
  • How to work effectively in a team providing housing services
  • Understanding the community and how to respond to vulnerable clients
  • Developing professional behaviours appropriate to the housing industry

Housing and Property Management (Level 3)

The Housing and Property Manager Apprenticeship is ideal for those who have some knowledge of the social housing industry and know this is a career they wish to pursue. Experience in social housing, is useful, although not a requirement if there is some experience of working with clients from another sector. The length of the programme is 18 to 24 months (depending on experience). The syllabus includes (for example):

  • Legislation and regulation and how this applies to housing standards, termination of tenancies, contracts, data protection and other relevant areas
  • Developing customer service skills to deal with a range of client needs
  • How to respond to vulnerability
  • Working collaboratively with other colleagues, departments/agencies
  • Influencing and negotiating skills which may include creating tenancies/extending tenancies/ending tenancies
  • Understanding the context of the area in terms of private rentals/social housing/supply and demand and how this influences the service offer
  • Understanding the organisation/business aims and objectives
Course Levels

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