Customer Service

Apprenticeships in Customer Service

A good customer experience is essential for the success of any business. As customer expectations rise, so does demand for customer service agents who can enhance a business’ reputation and increase its profitability.

Our Customer Service Levels 2 and 3 Apprenticeships give an excellent foundation in basic and more advanced customer service skills. The majority of training is delivered in the workplace, and is supplemented by some college-based workshops and online sessions.

Who are Customer Service Apprenticeships designed for?

  • Learners seeking to gain outstanding customer service skills, preparing them for a career across a wide range of industries

  • Current employees who want to develop their customer service skills, enhancing their understanding of how to retain customers and improve business reputation

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Course Levels

Customer Service Level 2 (Intermediate)

The Level 2 Intermediate qualification introduces the learner to the principles of good customer service. For maximum impact, the exact subjects can be tailored to the needs and wishes of the employer, with subjects including:

  • Improving customer service and increasing revenue by developing relationships with customers
  • Analysing and interpreting customer feedback
  • Dealing with challenging customers
  • Using social media
  • Handling objections and closing sales
  • Resolving customer complaints

Customer Service Level 3 (Advanced)

The Level 3 Advanced Apprenticeship develops the learner’s skills and knowledge as their responsibilities increase, and is ideal for promoting staff development. A wide variety of subject areas can be tailored to suit the business’ needs, including:

  • Monitoring customer service delivery
  • Developing customer serviced through a social media strategy
  • Negotiating
  • Handling objections and closing sales
  • Leadership skills
  • Buyer behaviours
  • Analysing sales information
  • Effective organisation and delivery of customer service
  • How to retain customers
Course Levels

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