Current Roles

Customer Services Representatives

Company:

Location: Basildon

First Data are looking to add to their existing team with confident and innovative new members.

This is a Customer Service based role within a busy team, supporting our clients with all of their needs.

Job Responsibilities:

  • Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Handles customer service inquiries and problems via the telephone.
  • Deal with inquiries, resolve problems, and promote products/services.
  • Receive and respond to customer service inquires via mail, fax, or email.
  • May monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud.
  • Researches problem areas and documents processes used to correct issues.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Use computerized system for tracking, information gathering, and/or troubleshooting.
  • Follow established procedures, but have the ability to deviate when needed, and requires only general supervision

All applications will now be looked at for January start dates

Important Information

Working week:

Monday to Sunday on a shift pattern with two days off during the working week. Minimum working hours 30 per week.

Wage:

£15,000 per annum

Duration:

12-15 month programme

Level:

Customer Service Practitioner Level 2 Standard

Reference Number:

FDCSP

Possible Start Date:

12 November 2018

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Phone: 01702 597499

Text: 07520 633072

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