Current Roles

Customer Service and Cake Decorating Apprentice


Location: Westcliff-on-Sea

Do you love cakes? This exciting position in a new shop in London Road Westcliff is looking for someone to join their small team of cake decorators! If you have the flair, this could be your opportunity! You will begin with customer service at the front of the shop and help with the cake decorating and learn the skills required.

This exciting position will allow you to explore your creative side.

Some duties will include, but not limited to:

  • This role does not require you to bake anything but only decorate with the finest of ingredients
  • Cakes are decorated onsite and you will be shown how to do this
  • You will also be required to serve customers at the front of the shop, take orders, help customers on their enquiries etc.
  • You may also be requried to work in the back to help unload the products from the delivery van and store them (training will be provided)
  • Access to PC or Laptop at home and time off in lieu provided.
  • Act up on Customer Service Feedback
  • Deal with complaints and see guidance from Store Manager

Things to consider:

You will be working in a high paced environment and catering to the public. Must be calm and patient whilst serving customers. CCTV is in operation all the time via Head Office to ensure compliance by the franchise at all times. Reflective practice and tutorial and learning will be through an online platform.  Candidate must have access to PC or laptop at home.  Time off in lieu will be provided where necessary during learning carried out in contracted working hours.

Desired skills:

  • Accuracy on the till
  • Accuracy when taking orders – ensure extra additional items are charged for
  • Excellent communication skills, mostly verbal as serving customers
  • Adhere by health and safety and hygiene (hair net will need to be worn at all times in the shop)

Personal qualities:

  • Be willing to work hard and learn the art of cake decorating
  • Be professional at all times
  • Be flexible with working and use initiative (if not busy then ask if work outstanding / to be done)
  • Be outgoing and be able to become an integral part of the existing team


  • This role is more person and character specific before grades are looked at. No specified qualifications

Important Information

Working week:

Variable working days over a 7 day period. Weekend work will be required with time off in lieu during the week


£160 per week (£4 per hour)


15 months



Reference Number:


Possible Start Date:

28 January 2019

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Text: 07520 633072

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