Current Roles

Customer Service Adviser (New Day)

Company:

Location: Basildon (Festival Leisure Park area)

Vacancy Description

This is a Customer Service based role within the New Day team,  supporting our clients with all of their needs.

Job Responsibilities:

  • Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
  • Handles customer service inquiries and problems via the telephone
  • Deal with inquiries, resolve problems, and promote products/services
  • Receive and respond to customer service inquires via mail, fax, or email
  • May monitor systems to detect possible fraudulent behaviour related to credit card usage and contact card holders to investigate possible fraud
  • Researches problem areas and documents processes used to correct issues
  • Customer service is the primary function, but may include minimal selling or promotion of products or services
  • Use computerized system for tracking, information gathering, and/or troubleshooting
  • Follow established procedures, but have the ability to deviate when needed, and requires only general supervision

Important Information

Working week:

Shift based from Monday to Sunday with two days off during the working week. Shift patterns are 8am - 9pm. 35 hours per week full time

Wage:

£16,000 per annum

Duration:

15 months

Level:

2

Reference Number:

CSPFDND

Possible Start Date:

13 February 2019

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Phone: 01702 597499

Text: 07520 633072

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